Privacy Policy


Our pledge to you, our customer, KeepRoaming respects your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.

Use of Information. KeepRoaming will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, postal address, e-mail address, phone number, birthday, and product commentary.

KeepRoaming may share non-personal aggregate or summary information regarding its customers with partners or other third parties, but KeepRoaming does not sell or share any information at the individual customer level.

KeepRoaming recommends that if you are providing information on behalf of a child, use the parent or guardian’s e-mail address and obtain permission from the parent or guardian.

Parental Consent. KeepRoaming requires that children consult with their parents before providing any data about themselves, their purchasing profile, and their families.

Collection of Information on Rental Devices. KeepRoaming will not collect any personal information about individuals except when specifically and knowingly provided by such individuals for the purpose of renting electronic devices from KeepRoaming. Examples of such information are: name, postal address, e-mail address, phone number, birthday, and product commentary.

KeepRoaming may collect tracking information on rental devices for safety reasons during the rental timeframe. This tracking information will be deleted from its database as soon as the device is returned.

Before we use your tracking information for a purpose that is materially different than the purpose we collected it for or that you later authorized, we will provide you with the opportunity to opt out. An individual may opt-out of such uses of their personal data and tracking information by contacting us at the address given below. We will not use sensitive personal information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual unless we have received the individual’s affirmative and explicit consent (opt-in).

International Usage. The Service is owned by KeepRoaming and may be accessed in Europe and abroad. For data protection purposes, KeepRoaming is the controller and, unless otherwise noted, is also the processor of data. Information collected may be retained, and may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.
KeepRoaming has also contracted with third party service providers to manage the logistics and customer support for an optimal 24/7 service. Some data needs to be disclosed and transferred to these third party to ensure the fulfilment of the service. All third party involved have been engaged under a binding confidentiality agreement and have a limited access to KeepRoaming database for the purposes of providing support.

Do Not Sell My Data. KeepRoaming doesn’t sell any personal data collected on this website. Similarly, KeepRoaming doesn’t allow any external company involved in shipping or fulfillment of orders to sell private personal information although they may be retained for a limited time.

Cookies. KeepRoaming uses cookies on and related domains and applications (the “KeepRoaming service”). By using the KeepRoaming service, you consent to the use of cookies.

  1. What is a cookie?

A cookie is small text file that is stored in your web browser after your visit a website. Cookies assist the website in remembering information about your visit, such as your unique browser session and settings. Cookies can help provide you with a better experience when you use the KeepRoaming service.

Cookies can either be session cookies or persistent cookies. Session cookies are temporary cookies, and they are erased after you close your browser. When you restart your browser and return to the KeepRoaming service, the website will not recognize you and you will have to log back in (if login is required) or select your unique preferences/settings again. Persistent cookies remain in your browser’s subfolders until they expire or you delete your cookies. Expiration dates are set within the cookies themselves, and some may expire after a few minutes while others may expire after many years.

The KeepRoaming service uses both “first party cookies,” which are cookies placed by the KeepRoaming service, and “third party cookies,” which are cookies placed by other select companies.

Please note that other technology, such as Adobe Flash or Javascript, can place the functional equivalent of a cookie on your computer.

  1. What cookies are used when I use the KeepRoaming service?

Cookies may be set by the KeepRoaming service when you visit KeepRoaming’s websites, or they may be set by a third party that runs content on the page you are viewing. Some cookies will only be used when you use certain features on the KeepRoaming service, and some cookies will always be used.

Each cookie the KeepRoaming service uses serves a variety of purposes, including:

Authentication – the KeepRoaming service uses cookies to recognize you if you are logged into the KeepRoaming service, so that we can personalize your experience.

Security – the KeepRoaming service uses cookies to support or enable security features we use to detect any malicious activity or violations of our Terms of Service.

Preferences – these first party cookies store your KeepRoaming service  preferences, such as your language, volume, HD mode, and communications preferences. Additionally, they provide you with customized content and features through our plugins.

Analytics – the KeepRoaming service uses these cookies to track information about how we make improvements to the KeepRoaming service and report our performance. We use these cookies to track our sites and plugins performances across the globe. Similarly, we may also use these analytics cookies to test new ads, pages, or features to gauge users’ reactions. Analytics may either be first or third party cookies.

Advertising – these third party advertising cookies are placed by advertising platforms or networks to show you relevant advertising both on and off the KeepRoaming service. Similarly, our partners may also use these cookies to learn whether members who saw an ad on the KeepRoaming service and later visited the advertiser’s website. These advertising networks can deliver ads that may be relevant to your based on your activities, commonly known as “targeted” advertising.

  1. How do third parties use cookies on the KeepRoaming service?

Third party companies, such as analytics or advertising companies, typically use cookies to collect user information anonymously. These third parties may use that information to construct a profile of your activities on the KeepRoaming service and other websites you have visited.

  1. What are my cookie options?

If you do not want to receive cookies through the KeepRoaming service, you can change your browser settings. To learn more about how to do this, please visit the help pages of your browser. If you use the KeepRoaming service without changing your browser settings, we will assume that you are happy to receive all cookies on the KeepRoaming service. Please note, however, that if you delete cookies or do not accept them, you may not be able to use all of the features the KeepRoaming service offers, you may not be able to store your preferences, and some of our pages may not display properly.

You may also opt out of third party cookies by following the instructions provided by each third party in its privacy policy.



Rev. 1.5 – Last updated on December 3, 2022